Refund & Cancellation Policy

Last updated: 19 September 2024

1. Digital Products & Reports

Due to the personalized nature of our digital products (Numerology Reports, Kundli Analysis and Palmistry Reports), all sales of digital items are final and non-refundable once report preparation has started or the report has been delivered to your dashboard/email.

2. Consultations

• Rescheduling: You may reschedule your consultation up to 24 hours before the designated time without any penalty.
• Cancellations: If you cancel your consultation at least 24 hours in advance, you are eligible for a 100% refund. Cancellations made within 24 hours of the appointment will not be refunded.
• No-Shows: If you fail to attend a scheduled consultation, no refund will be provided.

3. Physical Products (Remedies & Gemstones)

• Returns: We accept returns for physical products only if the item received is damaged, defective, or incorrect. You must notify us within 48 hours of delivery with photographic evidence.
• Refunds: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days back to your original method of payment.
• Cancellations: You may cancel an order for a physical product for a full refund only if it has not yet been shipped. Once shipped, the return policy applies.

4. How to Request a Refund

To request a refund or cancellation in accordance with the terms above, please email us at support@pawanpandeynumerology.com with your Order ID and the reason for your request. Our team will respond within 48 hours.